Customer Testimonials
Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .
This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!
They list cars that are not actually available. I consider this a bait and switch. When you inquire, they tell you the car is sold then offer to order you one. This website should be used for actual cars available.
After my husband and called to confirm the car was there and it was made a appointment to test drive they sold the car when knowing we had to drive 2 hours from Sheppard to get there. But I did manage to get the same SRX from carvana. Thank heavens
Recently bought a new CT5V blackwing from sewell. I searched for a dealer that would not charge a "market adjustment" (aka take advantage of their customers). I was referred to Dustin from on some facebook forum posts and I have nothing but positive words to say. Being from out of town theres always a little concern in the back of your head that you could travel all the way there and then the dealer start playing games. As he had a great reputation on the forums and groups, it helped ease my mind and having spoken with ... Read More DealerRater - Nov 25, 2021
Good Morning, Mr. Eljundi I had the pleasure of interacting with Mister Nathan Redden your finance manager, he provider awesome customer service. Above and beyond what I expected and am use too, Will continue to use Sewell for all my car needs, Mister Redden totally ease my mind about my warranty decision,
Great customer service - we are on the hunt of buying a SUV and my husband spoke to Kevin Lewis prior to arrival. He let him know that we were looking to test drive a 2021 Escalade. Kevin let him know that the only way we would be able to get our hands on one for test drive would be with a pre-owned Escalade. We arrived on a Friday.afternoon and within 15 minutes of arrival, we were testing driving a pre-owned Escalade. He let us know that the wait time for a new Escalade is between 6-8 months. The wait is ... Read More DealerRater - Aug 22, 2021
Did not have the advertised, "family treatment." Did not buy and did not stick around. Noted that in this venue and someone at the dealership did actually follow up. However, no further action will be taken on my part. As they say in automobile advertising, "Your mileage may vary." Good luck.
Call about the car if it's still available, the salesmen told me the car just was sold. I ask him if customer change his mined call me. He promised me you are the first in the line if the car does not sell. I call back next day they said the car is available for sale, I give them the OK on the asking price and asked to send me wire instruction, in the couple minuets the salesman called me and said the car sold. I would not recommend to buy cars from this dealer, take your business to ... Read More DealerRater - Sep 28, 2020
I purchased a 2013 Cadillac SRX several years ago & have had multiple problems. I took the vehicle in for regular oil changes & service throughout the warranty period, then used a shop closer to me after it expired. I was told by Sewell each time there was no recall on my vehicle. My transmission has gone out. When I began to research it, I found out this is a known issue for cadillac and many recalls have been issued to correct it. Apparently my vin wasn't one that was recalled. HOWEVER MY FREAKING TRANSMISSION HAS GONE OUT. I was ... Read More DealerRater - Feb 2, 2019
My wife and I went to Sewell Cadillac looking for a specific vehicle. My wife had a great deal of research on vechicles prior to our visit, and we had several other dealerships to visit. Sewell was our fist stop, and Nick Mitchell greeted us. He was very professional and appreciated the homework my wife had done.
I recently purchased a vehicle from Sewell... I live in Frisco and used to go to Crest in Plano since they were close. I hadn't even heard of Sewell at the time.... Crest moved to Frisco which made me fell happy but then a friend mentioned how they had purchased several cars from Sewell over the years.
My lease was ending so I figured why not at least check it out.. It as a completely difference experience. I came expecting to spend $50k on a new XT5 and left spending low $40's. I thought I needed a premium based ... Read More DealerRater - May 17, 2018
We just bought or fourth car at Sewell village. Our sales agent, Steve Cauthon, was a sincere representative of a quality dealership. Once we decided on the model and colors Steve went to work finding the car.
Two days later he had found the car, made it ready And had it ready to go. Everyone at Sewell wants to help you. They even bake cookies every hour. I really enjoyed the technical breakfast session a week later. They went over your car from top to bottom and explained every button.
Sewell and Steve have my undivided attention. I wouldn't ... Read More DealerRater - May 10, 2018
This is not a car dealership.... this is an experience.... after going to car dealerships for years, I finally landed at Sewell.... let me tell you, this is not like any other car dealership. Its a stress free no push environment. I never once felt like I was getting the typical BS that dealerships usually give, just telling you what you want to hear to make a sale... I worked wish a salesman named Dustin who was very knowledgeable on the car and went out of his way to make sure I didn't pay too much. He did some ... Read More DealerRater - Apr 22, 2018
I have been a Sewell customer for 3 years and am blown away by their costumer service. They make every person feel like a VIP . They thrive in making someone feel comfortable and appreciated each time they enter the dealership. The sale associates are so friendly and go above and beyond. The service drive is quick and easy- I’ve never had an issue. They are my Sewell family and I’m proud to be a Sewell member for life. -Laura
This is the second time I’ve leased a Cadillac from Sewell and I will continue to because of the customer service when I bring my car in for a car wash- a FREE car wash. I’m always greeted so warmly by all of the associates and my sales person, Melanie is always there to check on how I am doing and if I have any questions.
I love the email updates I get to remind me that it’s time for a service and know I will get a smiling face when I come in for service.
I’... Read More DealerRater - Mar 7, 2018
Poor sales experience overall. No resolution from Sewell on continued issues with certified preowned Cadillac. Communication was practically non-existent and insulting when I finally get in touch with someone, which only occurred when I went to the dealer in person and waited to speak with someone. Surprisingly, this was my worst car buying experience to date.
I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything. I was referred to Sewell because of it's image of customer service. I've not yet experienced this great customer service.
After Crest refused to repair my vehicle under a TSB I went to Sewell who repaired it quickly with no issue. I will always look to Sewell for service or new car purchases in the future.
Be careful when you purchase a vehicle. Once you make the purchase and have a problem with your vehicle, they won't respond to phone calls, emails or texts.
Absolutely piss poor experience with this dealership so far & haven't even received my car. I spoke with Cathryn which went well. After making a verbal deal, I spoke with Orlando in F&I & "thought" things went well & I was extremely clear when I informed him VERY DIRECTLY--
1) that I only want to finance with Ally
2) I have credit monitoring & ABSOLUTELY DO NOT want my credit pulled by anyone but ALLY
3) ALLY may not be your absolute best rates at the moment but I have a great relationship with them so don't ... Read More DealerRater - Feb 22, 2015
I bought my car 3 weeks ago at a different dealership. I was unhappy with my former dealership's service after the sale, so I brought my new Cadillac ATS to Sewell to have a door ding removed. Work done was impeccable, very reasonably priced and I was in and out of there within an hour. I will DEFINITELY bring my car here for any needed repairs in the future. Great job, Sewell Cadillac!!!!
I fell hook line and sinker for the gorgeous 2013 SRX I bought only to regret it later! After a few months it was falling apart. GM recalls after GM recalls and not a single call from Sewell. I feel unsafe in the vehicle. I am so mad at myself for putting so much money down for this car. This was my third car from Sewell and after this experience, I will not be buying from Sewell ever again.
Sewell fixed my wifes Cadillacs gas fill problems when Cadillac and the selling dealer said my wife would just have to tolerate the problem. The factory rep. also said it had been corrected on the 2011 model but it could not be corrected on a 2010 model SRX. Took it to Sewell even after they did not sell it, gave me a new CTS to drive and after 5 days called to say it was fixed. Sewell needs to give GM a leson in customer service. Recomendation, "they are the best".
Three times now I have included Sewell Cadillac Dallas on the opportunity to quote repairs on my vehicle. Every time they have been at least 250% higher. I expect a higher markup from the dealership,but their prices are outrageous. My last and final visit to Sewell Cadillac in Dallas, I waited 4 hours for an oil changes and to patch a tire. I was told less than one hour so I decided to wait. I ended up setting in the waiting room 4 hours with no explanation. I will not use this Sewell for any service in the future.
Oh where to start. I will make a long story short. I always thought that Sewell was a good name considering all the cars you see in Dallas with that name tag on the back. This dealership is just another place where scumbag car salesmen gather...they're no better at Sewell as they proclaim. I went in to buy a 2008 Escalade ESV, met with Tad who was a great guy, and who I felt like tried to help. Needless to say we worked a deal I drove the car home and realized the whole front end had be rebuilt ... Read More DealerRater - Mar 9, 2011
This dealer does a good job of touting how great they are, but falls way short in delivery. Sewell just put a band aid on the problem with the air conditioner after repeated times in the shop. After the warranty expired, and they recommended replacing the system, I had to call Detroit. They replaced the entire system for free and gave me $2000 off my next Cadillac. I do not fault GM, but Sewell will never get my business again. Don't use them, they are crooked.
